At ShanOnlineServices, we strive to provide a seamless booking experience. However, if you need to request a refund or change your booking, please review our policy below:
1. Refund Eligibility:
- Refunds are subject to the terms and conditions set by the bus, train, or flight service providers.
- Tickets that are non-refundable or purchased under special offers may not be eligible for a refund.
2. How to Request a Refund:
- Contact our support team at support@shanonlineservices.com within 24 hours of your booking or as soon as possible.
- Provide your booking reference number and reason for the refund request.
3. Refund Processing Time:
- Once approved, refunds will be processed within 7-14 business days.
- Refunds will be made via the original payment method.
4. Changes and Cancellations:
- Changes to bookings depend on the individual carrier’s policies.
- Additional fees may apply for cancellations or modifications.
5. Contact Us:
If you have questions or need assistance, please reach out to our customer service team at support@shanonlineservices.com.
